Shipping policy
Shipping Policy
We take great care in preparing and packaging each order to ensure it arrives safely and in perfect condition.
Processing time
Orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.
Shipping rates
Shipping costs are calculated at checkout based on your location and selected delivery method.
Delivery times
Estimated delivery times:
- Italy: 2–5 business days
- Europe: 3–7 business days
Please note that delivery times are estimates and may vary due to external factors.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Shipping issues
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or lost packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you.
If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.